I was just in one of your stores. The one in Bayside, Table View. The one close to the sea. I don’t know how this is relevant, but it popped into my head.
Anyway, I digress. I was in your store to make a purchase. You know, pur·chase [pur-chuhs] [verb (used with object) "to acquire by the payment of money or its equivalent; buy."]
Something computer related that I own broke and I need to replace it immediately. I stood around in your store, comparing the different options. There were some nice objects to acquire by the payment of money. Nobody seemed interested to help me. There were some nice young men, fooling around and laughing. They wore blue shirts. Is it blue? I am not sure. Blue-ish. They ignored me. They probably had important business to attend to.
I also own a smartphone. I Googled the options and an online store has it for cheaper! However, I need it now. Dilemma. I do not want to disturb the young men. Therefore, I left. My purchase will have to wait. Online places do free delivery nowadays. Seems like less hassle.
I also need a new notebook. I am afraid the blue-ish men in your store might be busy indefinitely, so I will not go back there.
I thought I would share this experience with you. Reading it now, I come across as being a little self-centred. On second thought, ignore this completely. You might be busy.
Kind regards,
Christo
2 comments:
i hope you actually sent the letter to them... would love to see their reply...
customer centered business - not on their list of values
I made them aware of my complaint and was contacted by the store manager. He did apologise for the lack of service.
Time will tell if anything will change with regards to service. :)
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